A greener campus

We follow and promote the principles of one planet living;
  • minimising our use of non-renewable and scarce natural resources,
  • planning, investing and involving our staff, students and communities in sustainable practices, and
  • providing an education in sustainability relevant to a world threatened by climate change.
Find out more

Student Services

Welcome to Student Services

Student Services provide a range of support, information and specialist services, and are here to support you throughout your studies.

We're here for all students whether it's help with finding your way around, advice about welfare, wellbeing and general student life, support as a disabled student, religion and spirituality or just to offer a friendly ear to make University life as stress free as possible.

Services are available at the Penryn, Truro and Falmouth Campuses and are free, confidential, friendly and student-centred.

A good starting point if you don’t know which service you need, is The Compass - student information desk, who can advise and signpost you to the right service.

How to contact us

During the Christmas vacation, students who need help should visit or Glasney Lodge (01326 253503). Information about emergency help is also available on our Need Help Now page.

Student Services (Accessibility, Dyslexia, Counselling, Wellbeing, Living Support, Chaplaincy) is open as normal up to Friday 22 December at 5pm. The Services re-open, with reduced staffing on Tuesday 2 January, and open fully on Wednesday 3 January.

The Compass Desk is open as normal until Friday 15 December, and reopens on Monday 8 January.

Out of Hours Support

If you require urgent out of hours support, please read the following information:

SituationContact

You or anyone else around you is at immediate risk of harm

999

You need immediate medical attention

999

You need medical advice and do not require paramedics

111

You wish to report a crime

101 (remember 999 if the crime is occurring then and there or if it is an emergency)

You have an urgent/ immediate concern and need immediate advice from Campus staff

Glasney Lodge 01326 253503 (3503 from internal phones at Glasney)

or

Campus Security - 01326 255875

You would like to speak to a Mental Health professional urgently as a result of your own mental health or that of someone else

Home Treatment Team

08452 303902

You would like to talk to someone about how you are feeling

Samaritans

116 123 or jo@samaritans.org

Comments and Complaints

If you have any general comments or suggestions, please email compassadmin@fxplus.ac.uk

If you have any feedback or complaints about the providers of non-medical help (e.g. our study skills and mentoring work) our complaints policy is here.

Visit Falmouth University or the University of Exeter website to access your university's formal complaints procedure.