University of Exeter
Falmouth University College

24 hour contacts + helpdesks including accessibility

Campus Security and 24-hour contact details

FX Plus provides security services 24 hours a day, 365 days a year. Campus Security aims to work with students, staff and visitors to provide a safe and secure residential and working environment in an appropriate and friendly manner.

Contact details:

24/7 Emergency/First aid landline: 01326 254444 (4444 internal phone).

Email: securityservices@fxplus.ac.uk

Daytime: Campus Security tel: 01326 255875.

NB: All Halls residents should use the 24-hour number for Glasney Lodge in any emergency – 01326 253503.

IT Service Desk

If you experience difficulties logging into our helpdesk with your University credentials, please contact the IT Service Desk via servicedesk@fxplus.ac.uk.

Estates & Facilities Helpdesk

Our aim is to present a world class customer service, which will deal with Estate and Facilities Service enquiries effectively and efficiently.

Our helpdesk provides a central point for staff and students to make general enquiries, report faults or request maintenance or facilities services. It is monitored between 8.30am and 5.30pm Monday to Friday.  If you have a residences issue outside of these hours, it would be best to speak to the concierges in the Glasney Lodge.

Report a new issue via the helpdesk.

If you experience difficulties logging into our helpdesk with your University credentials, please contact the IT Service Desk via servicedesk@fxplus.ac.uk 

Accessibility issues

If you want to report an accessibility issue on our campuses please contact the Estates Helpdesk if it is building or campus-related, or Accessibility Administration if it is related to teaching and learning. Email: Accessibilityadmin@fxplus.ac.uk or tel: 01326 253629.

22 April 2021

We’re supporting the British Heart Foundation (BHF) Pack for Good campaign which means you can get rid of unwanted household items while helping to save lives, support sustainability and raise money for a charity.