University of Exeter
Falmouth University College

A refreshed Wellbeing service

18 November 2015

Student Services have made a number of enhancements to Wellbeing support (Mental Health and Counselling) recently. This reflects the challenge of providing support for a growing number of students and takes account of the evidence about what is actually effective in providing support for students with wellbeing problems.

We are reviewing the service we offer and how it connects to external support including local NHS services like BeMe. One aspect of this review, already implemented, is assessing students before booking an appointment to ensure students are directed to the most appropriate form of support, which could be across a range of internal and external services. This also gives students the opportunity to explore what service they require and provide more options about who to talk to.

Students’ initial assessment of wellbeing is now being managed through Compass our new online enquiry, FAQ and booking system. Early indicators show that uptake from students to Compass online has been very good, with high numbers of students finding out about wellbeing provision via Compass FAQs, showing that the system is a good way for students (who might otherwise be put off talking to someone) to approach the service. If you have any feedback about Wellbeing support, please contact Lucy Cox (Head of Wellbeing), email