University of Exeter
Falmouth University College

Working from home

In response to the current situation in relation to Covid-19, we have provided the following information to help support you when working from home.  If you have any problems or queries please do not hesitate to contact the Service Desk on the information at the bottom of this page.

Please be aware that several of the services below are reliant on the availability of your home broadband connection.


The Virtual Private Network (VPN) service provides staff and students with the opportunity to access the University network from home. You can download the guide called 'configuration and connection to Forticlient_vpn_for mac and pc' below. Please be aware that you do not need to be connected to the VPN to access Microsoft Office applications and Email from home.

Microsoft Office and Email (O365)

You can access your office applications, including your email by visiting For more information, guidance and advice on accessing and using these Microsoft applications at home, please visit the Modern Office Knowledge Hub.  You will also find information on upcoming training sessions for home working and a list and contact details for your Digital Champions.

Microsoft Teams

For more information on using Microsoft Teams please visit the Modern Office Teams Zone where you where you will find more information, tutorials, guidance and links to bookable ‘Introduction to Teams’ sessions.

Cisco Jabber

Cisco Jabber is an online version of your desk phone. If you do not have Jabber installed on your work computer, you can install it by visiting the self-service software centre for a Windows machine or the JamF self-service software centre for a MAC. For instructions on accessing the software centres for Windows and MAC, please download the guides below entitled 'using Software Centre Self-Service WINDOWS' and 'using JamF self-service for MAC'.


You can log into Trent self service directly from home by following the Trent self service web link. You will need to log in using your usual username and password.

Data Protection

It may seem unlikely that a friend or family member would even be interested in personal data held by your organisation. Regardless, please make sure that data is kept away from non-employees. This could mean keeping papers in locked drawers, locking your screen if you are away from your working area and shredding any paper that holds confidential information. If the unfortunate happens, and you become aware of a data incident, please contact the Data Protection Officer for your organisation (, or immediately, with as much information regarding the incident as possible, so that mitigations may be started.

Display Screen Equipment (DSE) and Home Working

It’s important to consider Health and Safety when working from home. In case any simple adjustments need to be made to ensure you’re comfortable when working from home, we would recommend that you visit the DSE Sharepoint pages, complete the self-assessment and view the relevant guidance.

Logging on to a new computer remotely

You will need remote support from the IT Service Desk when logging on to a new laptop from an off-campus location for the first time. Please download the user guide 'Logging on to a new device remotely' at the bottom of this page for more information.

University of Exeter

If you are an Exeter staff member, you can check how to access your files from home by viewing the information pages on the University of Exeter website.

Further help and support

If you are having problems connecting to anything, or would like some more information on working from home, please contact the Service Desk using the details below:



Telephone: 01326 213822 (Ext: 3822)

You may wish to read through this helpful article on working from home.

Five ways to work well from home.

22 April 2021

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