University of Exeter
Falmouth University College

IT and Digital

IT and Digital Information – Support Arrangements - IT Service Desk, Reprographics and Audio-Visual Services.  

Current support arrangements for IT and Digital. 

In response to the situation relating to Covid-19, and the current position across the Cornwall Campuses, from Friday 20th March, the IT and Digital Directorate will begin a phased approach to work remotely. Throughout this time, our team remains available to provide support and guidance to staff and students across Falmouth University, FX Plus and the University of Exeter.  

Due to the physical logistics of some of our services, there will be a rotation of IT staff on campus, however the majority of support for customers will be provided remotely. 

What does this mean for you? 

The Service Desk is still your first point of contact should you need to get in touch with us. Due to the nature of remote working, we would ask that you log any enquiry on our self-service portal in the first instance. A guide on how to use the Self-Service portal is available to download below. You can also use the self-service portal to update your incident or service request and to check on the current status of your calls.  

If you are unable to access the portal for any reason you can still contact us via email or over the phone. 

Please see below for our support arrangements and contact details. (Effective from Friday 20th March 2020).  

IT and Digital support arrangements:

Service Desk

Open (Remotely)

Monday - Friday 08:45 - 17:00

Saturday and Sunday - Closed.

How to contact us:

Self-Service Portal - servicedesk.fxplus.ac.uk

Email - servicedesk@fxplus.ac.uk

Telephone - 01326 213822

AV

Open (Remotely)

Monday - Friday 08:45 - 17:00

Saturday and Sunday - Closed.

Central Reprographics Office (Penryn)

Closed.

For any enquiries relating to AV or Reprographics please contact the Service Desk.

Thank you for your continued patience during what is a very challenging time for us all.

 

19 March 2020

We have amended the opening hours of our campus services and are trying to support all campus users as much as we can.