University of Exeter
Falmouth University College

IT and Digital

Please find below helpful information and advice on the current IT support arrangements in relation to Covid-19, as well as information on the Service Desk team and where to go if you need help and support.

If you're unable to find what you're looking for, please log a call with the Service Desk.

IT and Digital Services Covid-19 Information

Current support arrangements for IT and Digital. 

In response to the situation relating to Covid-19, and the current position across the Cornwall Campuses, the IT and Digital Directorate will have a reduced number of staff on site, with the majority of the team working remotely.  Our priority is to continue to provide the highest level of support, whilst ensuring everyone's safety. We realise that this is still an uncertain and difficult time, and want to reassure all of our customers that our team remains available to provide support and guidance to staff and students across Falmouth University, FX Plus and the University of Exeter. 

What does this mean for you? 

The Service Desk is still your first point of contact should you need to get in touch with us. Due to the nature of remote working, we would ask that you log any enquiry on our self-service portal in the first instance. A guide on how to use the Self-Service portal is available to download below if needed.You can also use the self-service portal to update your incident or service request and to check on the current status of your calls.  

If you are unable to access the portal for any reason you can still contact us via email or over the phone.

How to contact us:

Self-Service Portal - https://servicedesk.fxplus.ac.uk
Telephone: 01326 213822
Loaction: IT Office, Level 1 Exchange (in the main open access IT Suite)

Our support location is conveniently located near to the Estates and Facilities helpdesk, and the student and library services helpdesk on Level 1 of the Exchange.

Opening Hours

IT Service Desk

Open (remotely) no face to face contact without a pre-arranged appointment.

 

Self Service Portal: servicedesk.fxplus.ac.uk

Email: servicedesk@fxplus.ac.uk

Telephone:

01326 213822

 

Monday – Friday 08:45 – 17:00

Saturday and Sunday 10am – 6pm.

AV

Open (remotely) no face to face contact without a pre-arranged appointment.

Monday- Friday 08:45 – 17:00 Saturday and Sunday closed. For any enquiries please contact the IT Service Desk.

 

   
   
   
   

 

 

28 August 2020

 

The Cornwall Plus team has achieved a Silver award in the Green Tourism Accreditation Scheme - on first application.