University of Exeter
Falmouth University College

New Students

Welcome to IT Services!

If you have just arrived you may have lots of questions and queries which you'll need answering. We're here to help you with any query you might have. The Service Desk will be your first port of call for anything related to IT and our team of friendly staff will be happy to assist you as best we can.

Just come and ask our friendly team.

When you arrive:

It is worth going through the checklist below to make sure you have everything you need to get started:

  • Have you enrolled? -This will normally be completed before you arrive on campus. If you are unsure whether you've completed your enrolment and you're a student at Falmouth University you'll need to contact Student Records in the first instance - student.admin@falmouth.ac.uk. If you're a University of Exeter student, please contact the Exeter helpdesk on SID@exeter.ac.uk or 0300 555 0444.
  • Have you connected your internet in Halls of Residence? - WI-FI is available throughout Glasney Village and Tuke House. The connection is RESNET. If you have any problems connecting please contact the IT Service Desk.
  • Have you accessed your student email? - Please refer to the Email section for all the information you need to access your student email.
  • University of Exeter student? - Lots of helpful information can be found on the new students section of the Exeter website.

For any questions you may have or if you would just like to meet us and say hello, you can visit us in person, call us or email us with your query.


How you can reach us…

Email address: servicedesk@fxplus.ac.uk
Phone: 01326 213822 (ext: 3822)

Services available for you

IT Services offer various services and facilities for students. Some of which are listed below.

Loan Laptop Service

IT Services have a selection of Windows laptops and MacBook Pro's available for loan. Laptops can be booked out online using Connect 2 or contact the Service Desk for more information.

Printing

You can print to any IT Suite printer from any of the Macs or PC's in the suites in colour or black and white. However, you’ll need to buy print credits first! You can buy print credits online using the payment portal or by using one of the print top up machines around campus.

With our ‘FIND ME’ printing facility, you can print now and collect later from any of the Konica photocopier / printers in the suites. When you are ready to print, just select the FIND ME printer from the printer list and then when you are ready to collect your print outs swipe your ID card on a Konica printer.

It is also possible to print directly from your own computer using the WebPrint facility.
For further information including details of the reprographics services, please visit the Reprographics section.

Available software

To support you in your studies you will have access to a variety of software in the IT Suites across both campuses. Pop into the Service Desk to find out what's available.

More Information?

If there's anything we've not covered please do not hesitate to contact the Service Desk team who will be able to assist with your query.

Again, we'd like to offer you a warm welcome and hope that you enjoy your time studying here.

 

Future Spaces

Future Spaces - ambitious plans are underway to create more, high quality study and social space!

Click here for a fortnight's look ahead of upcoming works and associated noise and other disruptions.

For more detail including fly throughs of the plans ...

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