University of Exeter
Falmouth University College

New Students

Welcome to IT Services!

If you have just arrived you may have lots of questions and queries which you'll need answering. We're here to help you with any query you might have. The Service Desk will be your first port of call for anything related to IT and our team of friendly staff will be happy to assist you as best we can.

Just some of the things we can help you with include:

  • Email accounts
  • Passwords
  • Printing and photocopying
  • Software requirements
  • Wifi systems across the campuses

Just come and ask our friendly team.

When you arrive:

It is worth going through the checklist below to make sure you have everything you need to get started:

  • Have you enrolled? -This will normally be completed before you arrive on campus. If you are unsure whether you've completed your enrolment and you're a student at Falmouth University you'll need to contact Student Records in the first instance - student.admin@falmouth.ac.uk. If you're a University of Exeter student, please contact the Exeter helpdesk on SID@exeter.ac.uk or 0300 555 0444.
  • Have you viewed our helpful online IT induction video? - If not, you can view it here

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  • Have you connected your internet in Halls of Residence? - Please refer to the WI-FI section of this website under IT student support for all the information you need to connect.
  • Have you accessed your student email? - Please refer to the Email section of this website under IT student support for all the information you need to access your student email.
  • University of Exeter student? - Lots of helpful information can be found on the new students section of the Exeter website.

For any questions you may have or if you would just like to meet us and say hello, you can visit us in person, call us or email us with your query.


How you can reach us…

Email address: servicedesk@fxplus.ac.uk
Phone: 01326 213822 (ext: 3822)

Penryn Campus

Level 1, LRC, Daphne Du Maurier Building

Term Time

  • The main LRC IT Suite is open 24/7


Support is available:

  • Monday – Friday 8.45am – 9.00pm
  • Saturday and Sunday 10.00am – 6.00pm


Holidays

  • The IT Suite is open Monday – Friday 9.00am – 8.00pm
  • weekends, 1.00pm – 5.00pm
  • Support available between 8.45am – 9.00pm Mon – Fri and 10.00am – 6.00pm Sat & Sun

 Falmouth Campus

You can find us in the Digital Print Centre and IT Suite in Fox 3 at Falmouth Campus.

Term Time

  • The IT Suites are open Monday – Friday 9.00am - 8.00pm
  • Saturday's 10.00am – 5.00pm
  • Sunday's 1.00pm – 5.00pm
  • Phone support only between 5.15pm – 9.00pm Mon – Fri and weekends

Holidays

  • The IT Suite is open Monday – Friday 9.00am – 5.00pm

Services available for you

IT Services offer various services and facilities for students. Some of which are listed below.

Loan Laptop Service

IT Services have a selection of Windows laptops and MacBook Pro's available for loan. Laptops can be booked out online using Connect 2 or contact the Service Desk for more information.

Printing

You can print to any IT Suite printer from any of the Macs or PC's in the suites in colour or black and white. However, you’ll need to buy print credits first! You can buy print credits online using the payment portal or by using one of the print top up machines around campus.

With our ‘FIND ME’ printing facility, you can print now and collect later from any of the Konica photocopier / printers in the suites. When you are ready to print, just select the FIND ME printer from the printer list and then when you are ready to collect your print outs swipe your ID card on a Konica printer.

It is also possible to print directly from your own computer using the WebPrint facility.
For further information including details of the reprographics, please visit the printing tab under the IT area of this website or contact the Service Desk.

Available software

To support you in your studies you will have access to a variety of software in the IT Suites across both campuses. Pop into the Service Desk to find out what's available.

Help is at hand!

We have a range of information leaflets available on paper or online to guide you through the most frequent issues we find new users facing. Why not come and meet our friendly team in person and find out how we can help.

IT Inductions

We will be at the Student Services student services inductions to tell you all about the services we offer.

More Information?

Download one of our helpful guides at the bottom of this page. It's also worth taking a look at the other areas on this website, we have information on your email account, WI-FI, Laptop loans and Laptop clinics to name but a few. If there's anything we've not covered please do not hesitate to contact the Service Desk team who will be able to assist with your query.

Again, we'd like to offer you a warm welcome and hope that you enjoy your time studying here.

 

 

Future Spaces

Future Spaces - ambitious plans are underway to create more, high quality study and social space!

For more detail including fly throughs of the plans ...

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Latest News

29 November 2018

For details of Christmas opening hours for our campus facilities click here.

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