University of Exeter
Falmouth University College

Student Services

Welcome to Student Services

Student Services provide a range of support, information and specialist services, and are here to support you throughout your studies.

In the current situation, we're still here for all students whether it's advice about studying online, welfare, managing your wellbeing, support for your disability, or more practical issues like money or health.
Services are available by phone, email and online contact and like always are free, confidential, friendly and student-centred.

How to contact us

Email us at studentservices@fxplus.ac.uk, or telephone on 01326 370460.
You can also view a range of Frequently Asked Questions via the Compass web portal.

Out of Hours Support

If you require urgent out of hours support, please read the following information:

SituationContact

You or anyone else around you is at immediate risk of harm

999

You are concerned about possible coronavirus symptoms for you or someone you live with 

Go online and look at:
https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms-and-what-to-do/

Only call 111 if you cannot get help online.

You need immediate, emergency medical attention

999

You wish to report a crime

101 (remember 999 if the crime is occurring then and there or if it is an emergency)

If you are still on campus, and have an immediate concern and need urgent advice from Campus staff

Glasney Lodge 01326 253503 (3503 from internal phones at Glasney)

or

Campus Security - 01326 255875

You would like to talk to someone about how you are feeling

Samaritans

116 123 or jo@samaritans.org

Comments and Complaints

If you have any general comments or suggestions, please email studentservices@fxplus.ac.uk

If you have any feedback or complaints about the providers of non-medical help (e.g. our study skills and mentoring work) our complaints policy is here. Here is the Accessibility & Inclusive Learning Privacy notice.

Visit Falmouth University or the University of Exeter website to access your university's formal complaints procedure.

19 March 2020

We have amended the opening hours of our campus services and are trying to support all campus users as much as we can.