University of Exeter
Falmouth University College

Student Services


Welcome to Student Services

Student Services provide a range of support, information and specialist services, and are here to support you throughout your studies.

We're here for all students whether it's help with finding your way around, advice about welfare, wellbeing and general student life, support as a disabled student, religion and spirituality or just to offer a friendly ear to make University life as stress free as possible.

Services are available at the Penryn, Truro and Falmouth Campuses and are free, confidential, friendly and student-centred.

A good starting point if you don’t know which service you need, is The Compass - student information desk, who can advise and signpost you to the right service.

How to contact us

Come and meet our friendly team in person and find out how we can help, we are based at: Penryn Campus – on Level 0 of The Exchange, Tremough Annexe (appointments only), Falmouth Campus – Lower Courtyard and at the Truro Campus on Mondays and Fridays. 

Telephone us on 01326 370460, or email

You can also view a range of Frequently Asked Questions via the Compass web portal.  

Out of Hours Support

If you require urgent out of hours support, please read the following information:


You or anyone else around you is at immediate risk of harm


You need immediate medical attention


You need medical advice and do not require paramedics


You wish to report a crime

101 (remember 999 if the crime is occurring then and there or if it is an emergency)

You have an urgent/ immediate concern and need immediate advice from Campus staff

Glasney Lodge 01326 253503 (3503 from internal phones at Glasney)


Campus Security - 01326 255875

You would like to speak to a Mental Health professional urgently as a result of your own mental health or that of someone else

Home Treatment Team

08452 303902

You would like to talk to someone about how you are feeling


116 123 or

Comments and Complaints

If you have any general comments or suggestions, please email

If you have any feedback or complaints about the providers of non-medical help (e.g. our study skills and mentoring work) our complaints policy is here. Here is the Accessibility & Inclusive Learning Privacy notice.

Visit Falmouth University or the University of Exeter website to access your university's formal complaints procedure.

19 March 2020

We have amended the opening hours of our campus services and are trying to support all campus users as much as we can.