Student Services try to provide help as quickly as possible, but are not usually able to offer immediate appointments. We are not an emergency service so it is very important that you seek help from the right sources if you feel unsafe. Please contact one or more of the following sources of support if your need is urgent.
Medical and health concerns
If you are concerned about possible coronavirus symptoms for you or someone you live with go to:
https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms-and-what-to-do/. Only call 111 if you cannot get help online.
If you are still living on or around campus, and have a physical injury or are experiencing severe symptoms (e.g. pain, vomiting, bleeding, or have taken an overdose, you should go to Accident & Emergency Department at the Royal Cornwall Hospital in Truro (TR1 3LQ).
Mental health emergencies
If you are with a community mental health team please call your local mental health crisis service. This will be Mental Health Matters if you are with a team in Cornwall Tel 0800 001 4330.
You can text SHOUT to 85258 to access professional mental health support.
If you are having suicidal thoughts and intend to act on them imminently, you should call 999 and ask for an ambulance.
If you need an ambulance on campus - call Glasney Lodge emergency line on 01326 254444, to ask them to call an ambulance.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
If you are currently being supported by a Community Mental Health Team you can call your Care Co or the duty worker. If this is in Cornwall you can call Tel 01872 221000 between 9am – 5pm Mon – Fri. Outside of these hours you can call Mental Health Matters on Tel 0800 001 4330.
If you do not have a care co-ordinator please make an appointment with your G.P. You can also contact Valued Lives who offer mental health care and support, including crisis interventions, on 01209 901438 or visit their website.
If you are feeling unsafe or are worried about the safety of someone else, Papyrus operate a phone helpline between the following times:
Monday - Friday: 10:00 am to 10:00 pm
Weekends and Bank holidays: 2:00 pm to 10:00 pm
Call: 0800 068 4141
Text: 07786 209697
Shout is the UK’s 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.
Text Shout to 85258
Anyone experiencing emotional distress can contact the Samaritans free at any time on 116 123. You can also email them on email@example.com.