Student Support try to provide help as quickly as possible, but are not usually able to offer immediate appointments. We are not an emergency service so it is very important that you seek help from the right sources if you feel unsafe. Please contact one or more of the following sources of support if your need is urgent.
Medical and health concerns
If you are concerned about possible coronavirus symptoms for you or someone you live with go to:
https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms-and-what-to-do/. Only call 111 if you cannot get help online.
If you are still living on or around campus, and have a physical injury or are experiencing severe symptoms (e.g. pain, vomiting, bleeding, or have taken an overdose, you should go to Accident & Emergency Department at the Royal Cornwall Hospital in Truro (TR1 3LQ).
Mental Health Emergencies
24/7 NHS mental health response line for support and advice- call free on 0800 038 5300, any time day or night if you are worried about your own or someone else’s mental health. The team behind the open access telephone response line will listen to you and determine how best to help.
If you are having suicidal thoughts and intend to act on them imminently, you should call 999 and ask for an ambulance.
If you need an ambulance on campus - call Glasney Lodge emergency line on 01326 253503 and ask them to call an ambulance.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
If you are currently being supported by a Community Mental Health Team you can call your Care Co-ordinator or the duty worker. If this is in Cornwall you can call Tel 01872 221000 between 9am – 5pm Mon – Fri. Outside of these hours you can call Support Matters on Tel 0800 001 4330.
You can also contact Valued Lives who offer mental health care and support locally, including crisis interventions, on 0800 260 6759 or visit their website (link is external).
There are also some external organisations you may find helpful, listed below.
If you are feeling unsafe or are worried about the safety of someone else, Papyrus operate a phone helpline between the following times:
Monday - Friday: 10:00 am to 10:00 pm
Weekends and Bank holidays: 2:00 pm to 10:00 pm
Call: 0800 068 4141
Text: 07786 209697
Shout is the UK’s 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.
Text Shout to 85258
Anyone experiencing emotional distress can contact the Samaritans free at any time on 116 123. You can also email them on firstname.lastname@example.org.