University of Exeter
Falmouth University College

Staff information

Student Services enquiries and appointment bookings

The Compass is the first port of call for all Student Services enquiries and bookings (Accessibility & Inclusive Learning, Living Support, Wellbeing and the Chaplaincy). Please direct students to The Compass or to access Compass Online in the first instance if they need to make an appointment to see one of our teams, or if they have any questions about student life.

Student Services have a When To Refer guide to help you identify when to refer students to expert support. The guide includes common issues Student Services staff see and what to do about them. There is an issues based flow chart to help you work through student concerns, such as health or personal problems and key contacts. If you would like a copy for your team, please get in touch.

Staff concerns about student welfare and behaviour

If you have concerns about a students’ welfare or behaviour, the Living Support team can help. To assist with their response, it would be useful for the team if you could complete the Living Support cause for concern form. However, if you have immediate concerns about a student, you are welcome to contact Living Support directly by telephone - (01326) 255341 (ext 5341). It is understood that you may just wish to talk through a concern or scenario with one of the team, so please feel free to contact.

Pastoral care for staff

If you are supporting a student and are personally affected by the issues raised, the Chaplaincy team provide pastoral care for staff and can be contacted on

Meeting you, explaining what we do

We are keen to explain more about Student Services and how we work. If you would like us to come along to one of your team meetings, please get in touch with Michelle Lewis (Living Support Manager) to arrange a convenient date/ time for you.

22 April 2021

We’re supporting the British Heart Foundation (BHF) Pack for Good campaign which means you can get rid of unwanted household items while helping to save lives, support sustainability and raise money for a charity.